Looking for a Intercom alternative?
If you are paying for a platform and using the inbox, this is the inbox without the platform.
No migration required. Run both for a fortnight and keep the one you prefer.
What we would want to know
Rather than tell you what another product does today, here is exactly what this one does, so you can hold it up against whatever you are using.
| Question to ask | Fire Away |
|---|---|
| Does the conversation survive the visitor closing the tab? | Yes. Your reply goes to their email and their answer returns to the same thread. |
| Can I see what a colleague is typing before I answer? | Yes, live, in the queue and the conversation. |
| What happens to chat if a payment fails? | Nothing for a week. The widget keeps serving and the team keeps replying. |
| Can I export everything? | Yes, as JSON, including internal notes, at any time. |
| Is there a conversation limit? | No. Pricing is per seat only. |
| Can I lock my widget key to my domains? | Yes. List your origins and it stops working anywhere else. |
| Are mobile apps included? | Yes, iOS and Mac, on every plan. |
| How long does install take? | One script tag. Minutes, not a project. |
Comparing feature lists ages badly. Comparing behaviour under pressure does not.
Where this one is deliberately different
Per seat, and only per seat
No conversation quotas, no MAU tiers, no bill that spikes because you had a good month. You pay for the people answering.
A failed card does not break your site
Your widget keeps collecting messages and your team keeps replying for a week. Most tools switch off and let your visitors find out.
Leaving is a button
Export every conversation, message and note as JSON whenever you like, including after cancelling. Deleting your organisation actually deletes it.
Chat, not a suite
No help centre, no chatbot builder, no marketing automation. If you want those, this is the wrong tool and that is fine.
Common questions about switching
Is there a free tier? +
Does it do resolution-based pricing? +
Can I keep my existing help centre? +
Try it alongside what you have
Fourteen days free. Put it on a staging site and see how it behaves.
Fourteen days free, no card.