Fire Away
Start free

Per seat. No conversation limits.

You pay for the people answering, not for how busy you get. Every plan includes the widget, the apps, email fallback and unlimited conversations.

Start free

Fourteen days free, no card.

Starter

For a small team getting going.

$19 / seat / month

  • Up to 5 seats
  • Up to 3 sites
  • Every feature below
  • Email support
Start free
Most teams

Pro

For a support desk that is properly staffed.

$39 / seat / month

  • Up to 25 seats
  • Up to 25 sites
  • Every feature below
  • Priority email support
Start free

Scale

For many brands under one roof.

$59 / seat / month

  • Unlimited seats
  • Unlimited sites
  • Every feature below
  • Priority support
Start free

Seats follow your team automatically. Add someone and your next invoice reflects it; remove them and it drops.

In every plan

Plans differ on seats and sites. Nothing below is held back for a bigger one.

Shared inbox

Web, Mac and iPhone, with the same conversation on all three.

Email fallback

Nobody around? It carries on by email and picks up where it left off.

Proactive messages

Start the conversation after time on a page, on the right URL, for the right visitor.

Five languages

English, French, German, Spanish and Dutch, or reword any line yourself.

Saved replies

With the visitor’s name and yours filled in automatically.

Tags and people

Label what a conversation was about, and see everything one person has ever asked.

Reports

Volume, first reply time, resolution time and satisfaction, per site and per agent.

Auto-assignment

Round robin or to whoever has the least on, skipping anyone marked away.

API and webhooks

Scoped keys, signed callbacks, and your conversations in your own systems.

Blocking

Abusive visitors stop reaching you, and are never told they were blocked.

Two-factor sign-in

TOTP, with recovery codes, on any account that wants it.

Audit log and retention

Who did what, and a window after which conversations are deleted.

Pricing questions

What counts as a seat? +
One agent account. Add a colleague and your next invoice reflects it, prorated for the rest of the period; remove them and it drops. There is nothing to top up in advance.
Are conversations limited? +
No. There are no conversation quotas, no monthly active user tiers and no overage. A busy month costs the same as a quiet one.
What happens when the trial ends? +
Everything stays. You can read and export all of it; you just cannot send until you choose a plan.
What if a payment fails? +
You keep full access for a week while you sort it out, and your widget keeps working the whole time. After that the team goes read-only, and the widget still collects messages.
Can I cancel any time? +
Yes, from the billing portal. Export your data whenever you like, before or after.

Start free for fourteen days

No card, no call. Pick a plan when it has earned it.

Start free See pricing

Fourteen days free, no card.